Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

2 accounts - merge to 1

HelloI seem to have accidentally openned 2 accounts with NOWTV[email removed][email removed]I seem to have got confused and activated subscriptions under bothI need to close one and have services stopped/refunded.I'd like to only leave this account [...

Resolved! Double charged

I received an email last month which said, you're now out of contract do nothing and your payment will remain the same. This month they've charged me double the amount.

Broadband charges

Why has my broadband charges went from £21.50 a month up to £36.50?

Payment not taken

As usual the payment in my account is not taken, I updated the card details but it is still not coming through the only thing that comes through are the NOWTV emails asking me to pay.The chat funcionality only allows you to speak with a bot that is u...

Pin code not working

Changed my pin twice and it's still not working

£21 sky sports offer

I was offered this recently but it has gone up to £26.99 pm now. I didn’t want to take up £21 pm offer till my existing month had expired. Any chance I can have it now?

Resolved! How do I change to social tariff

I’m on PIP, universal credit & ESA. I understand from the Citizens Advice via a relative that I can/should be on a social tariff. Can someone please help? @links to members Thanks

Overdue Payment isn't accepting my card details

I'm trying to make an overdue payment but, when I access to the "Bills & Payments" page and enter my card details, it doesn't allow me to go through. Again with the same page asking me to do the payment and enter the card details. So far the broadban...

Account restricted three days before due date

My.account restricted 3 days before payment due date so paid it and then they will still take that payment in 3 days time

Charged for booster on the 2nd month of membership?

Hi, I've reactivated my Entertainment membership in february, at 4.99 monthly. Didn't add the booster option, but this month I was charged for it, on top of the 4.99 payment?! I've tried the chatbot with no success. Anyone had this issue, and how was...

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