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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Now Boost

HelloI am with TalkTalk and have taken out a Now Sports package, which comes with a Boost membership, does this mean I can watch on more than 1 device? On my account it says to watch on more than 1 device i need to add Boost, is this just a generic m...

Auto compensation

Can someone contact me regarding this. Only joined this week but was over two weeks late and charged me on day installed which is very cheeky. 

Cancelled entertainment pass

Hi, my entertainment pass disappeared at 6 o'clock last night. I don't understand why. I pay for it on a recurring dd every month and have done for ages. It keeps telling me to take a free trial and then I will be charged afterwards. What's going on?

Incorrect charge

Hi,I recently moved home and have continued my NOW Broadband service. Since moving I have begun to be charged for calls even though my original offer gave this for free for first 12 months.When changing address I was told that this would not happen a...

Can't Add Entertainment to New Broadband Order

HiI'm trying to make a new broadband order but I can't seem to add an entertainment package to my order. I click the ADD button and nothing happens. It's the same with sport and cinema and it's happening on Chrome and Safari. I think maybe the links ...

Adding a card payment

Has anyone else had any issues here, been trying to add my card all day and keep getting error message card can’t be authorised, same card I’ve used for years paying for now tv  

Gee12 by Advocate
  • 6 replies
  • 1 thanks


I didnt mean to pay for another membership how do I cancel and get a refund under the 14day cooling off period 

stop charging me £1 to pay £12

the fact that you charge £1 to make sure i am who i say i am but cant take the payment im trying to make is utterly stupid..and nowhere to seek help. robbing is an act of satan. thankyou notnowtv

Resolved! Cancel my NOW Broadband package.

How do people cancel their NOW Broadband packages. My contract with NOW Broadband was supposed to have ended on the 20th July, but I was charged £43 that very same day. The website is no help, you just go round in circles, clicking link after link, a...