Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended. Thank...

Making a late payment

How can I make a overdue payment online seeing I have no call credit

Wrong membership

Hi I purchased the Cinema and Entertainment offer at the weekend but only the Entertainment has been added and now are saying I can cancel and re-add the offer but the payment will not be refunded for this month so effectively I'll have paid twice th...

Cancelled but getting charged 9.99 since August 2021

Hi,I cancelled now tv in August 2021 and I noticed in Feb 2022 that I was still getting charged 9.99 so I immediately cancelled again and then I was still charges so I cancelled once again and contacted customer care when online help told me that no ...

bills

does anyone know why there is no billing name and address on bills

Resolved! Broadband renewal price more expensive than rolling contract

My contract is due to expire next month and I've just received the renewal offer. NOW have said that I can stay on my existing plan for £21/month, or sign up to a new 12-month term for £22/month. Why would I lock in at a more expensive rate? Am I mis...

Show my broadband account details in my online account

Hi,Whenever I log in in my account, I don't see any of my broadband invoices and it says that my NOWTV broadband is cancelled. I think this is because I had a NOW TV broadband on my previous address that I've cancelled. For some reason, the online ac...

Multiple streaming (no Boost)

I have the entertainment package. And I am looking to get the sports package.If I am going to watch the F1 can my partner stream an enterainment programme or is it locked to 1 stream regardless of package?

Website says payment made but bank declined

Hi, now Tv took broadband payment earlier than usual and due to lack of funds my bank declined payment. However the website says that payment has been made. what can I do? Will I be contacted? How can I rectify this?

Sports mobile pass not working

HelloI purchased a sports day pass which worked fine however this offer came along with 9 months of mobile sports pass which I still have not received. Under subscriptions there is no mobile sports pass and this has been longer than the 10 day period...

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