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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Moving and can't downgrade ... even though I have to?

I just had a very strange conversation with a Now customer service rep when I called to transfer my package to the flat I will be moving into. I currently have fab fibre but apparently the new place doesn't have fibre capability and he said he "isn't...

deekayw by Advocate
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Resolved! My sports bill

Hi I missed my sports bill yesterday. When will they take the money out of my account. I got funds in my account now.

Paying twice for Now Sports

Dear Sir/ Madam (urgently)   Good Morning to you, you are taking two payments of my Now Sports one for £20 and another for £18.99p I want the £20 payments to stop coming out of my debit card. I need the £20 payments to be stopped with immediate effec...

Too many devices - but I'm not!

So I have NOW via my BT contract. I have been using NOW on 2 x FireTV. Today I added my BT TV box, tried NOW for a while then then turned the box off.  Currently only one device has NOW running(others powered down) and it's still reporting too many d...

DavM by Mentor
  • 8 replies
  • 4 thanks

Still being charged after cancelling my subscription

 Hi, I actually cancelled my trial now subscription on April 17th, same day when I joined the trial subscription for the Now tv. But today again am being charges 9.99£ for the subscription.This is absolutely rip off and cheating from a customer when ...

syk by Newbie
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  • 0 thanks

Resolved! Cannot cancel membership

Cannot find anywhere to cancel my membership. It does not give me the option on any page I visit. I have the sports package. Tried on both web and via TV itself. Please advise. Thanks