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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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I cancelled my NOW Broadband within the 14 day period and was charged £5 for router delivery, on cancelling the operator said this would be refunded and I'm still waiting.  How long does it usually take for NOW to refund your money ?

tenplus1 by Advocate
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Resolved! Now TV App Help!

Hello, Sorry if this a dumb question anyways I've just signed up to the Now  entertainment with boost via BT. I wanted to know if there is a way on the app to separate things so only stuff that is included shows up on the app kind of like on the Amaz...

Why are you saying my account payment is overdue?

Last month you sent me an email saying you couldn't take money out of my account because you didn't have the card details (which I had given you). After phoning you (premium rate) I was assured that you now had those details and that my payment would...

Andy6 by Advocate
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Payment Update

Missed a payment after getting a new card, but it is now not letting me update the account to use the new card. Has been saying try again in a moment for hours but no change.Any ideas?

EB by Advocate
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  • 1 thanks


For the past three months I have been charged £40 for broadband after having three E-mails confirming that I should only be charged £22.99 per month. Telephone agent refuses to accept Now E-mails. Tried to make complaint but have been ignored.Left wi...

Grace1 by Advocate
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I have paid £4.99 offer for Entertainment package today via email at 11.22 but I cannot access programmes via my TV app

£1 cinema package

I opted for the £1 cinema package for two months I have been charged both months but haven’t had access to the cinema package! I can’t get through to anyone to query can someone tell me how I talk to customer service. thanks in advance