Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

broadband renewal price increase

My broadband renewal price is to increase but I have received an email that if I want to continue on the same price I dont have to do anything.

Resolved! Bill increase

Hello.I received an email a few months ago, stating my bill would be left at roughly £22 and I could either leave the contract as it is, or choose another one at the same price. I decided to leave this (there was no mention of an increase in price, b...

CANCELLED MY TV BUT STILL MONEY IS TAKEN OUT OF MY ACCOUNT CANCEL AND REFUND

I am being overcharged for TV which was cancelled b stopping my card .they have been continuously deducting my account I haven't used or accessed the TV channel at all.i need my refund and want to find out how are the deductions taken out of my accou...

Resolved! Call Barring Premium Rate Numbers

Anybody know how to set up a bar on premium rate numbers being called from my landline phone ?

Over charged

So I pay £18 per month for my now broadband and phone line. I do not actually have a landline phone so no extra chargers ever. My contract end next month and I received email telling me to cancel or set a new contract or stick to what I have. But for...

Ur website is third world

Your website is third world. Worse. The payment feature never works! The only website on the internet in 2023 which is still so basic.Add the Apple Pay button! Or allow me to pay broadband from ur third world app! Nope neither. torture - I’m so glad ...

Started to be charged for dormant account

I have started to be charged for a dormant account and cannot get the Bot chat or human to help me get the authorised payments back. How can I contact accounts and billing.

Resolved! Just Signed Up

Hi,Four days ago I signed up online for Super Fibre broadband at £25 per month. I did first speak to an adviser about the 4th July 2023 price increase shown on the plans webpage and he assured me that this would not apply to any new member signing u...

TV Sports Account Not Working

I opted for Sky Streaming. Funds were taken in April. Today I was denied access. Checking the billing, NOW claimed payment failed. Nothing to do with balances available. It seemed that they no longer had my card details, so I re-entered them. How a...

Sky email

Hello, I signed up for a 'free 7 day’ trial, how ever I was charged £6.99 and at the time of setting up I was sent an email from Sky telling me that my password had been changed from a device in Bolton UK, however I live in Kent?I checked with sky a...

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