Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Checkout problem

I tried to buy a new membership and I get to the Payment tab.I put in my credit card details, but the Checkout button is not clickable.Same goes if I try PayPal - the PayPal button is not clickable.I have tried on iOS, Windows, Android, Chrome, Edge....

Membership

Hi, i had a 6month deal at a price, anyway i snapped my bank card and had to get a new one, when i updated my payment method its like ive lost all my subscriptions and deal's, it now wants me to go bvack to £9.99 a month? is there anyway i can just ...

Broadband payment

Been charged twice in one month for broadband and yet still trying to constantly take another payment out of my account .. why is there no one to chat with!!

HELP: Failed my automatic payment for my minimum term membership

Hello,I have a 6-month minimum term plan for Cinema+Entertainment with a 50% discount on each membership, hired on 07/04/23. I understand that I cannot cancel after the sixth month, and I am okay with that.However, I encountered an issue with my firs...

Wrong Channel been shown

why is the villa game taking me to another match

Showing wrong channel

Paid £20 for the Villa v Brighton game. Its showing Carlisle v StockportWTF

Verify Sky ID email

Not a current subscriber but after logging in I was asked to verify my email address. After doing that, I get an email from Sky asking me to 'Verify my Sky ID' Why did I get sent this email?

Entertainment

Hello allSo something odd happend to me I don't no if it as happend to anyone else .So I was watching something on now TV and out of no where my EntertainmentAs gone . Meaning I didn't remove the entertainment package . I was just sat here watching T...

Can’t pay bill from account!

Try to pay bill online, keeps saying payment not taken! Imagine being deaf and can’t make phone calls yet all that’s offered is contact us on the phone! Trying to find online web chat is a task in itself!

Resolved! Cost are rising, so how do I get a social tariff

I am asking how I go about applying for a social tariff from now?

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