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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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New debit card

Hi my name is Teri and when I tried to update my new debit card details this message popped up saying oops something was wrong saying my new card wasn’t authorised but I pressed confirm to authorise but the same message just comes up every time I hav...

Resolved! My main account isn't recognised and I can't logon

HiI can't logon to my main account as the password is suddenly not recognised.  The account finder can't find my email address to reset it.  I know it's still active as I've just been charged for the sports which I would like to watch.  Is there a wa...

Order confirmation sent to the wrong email address

I changed the email address of my account. However when I completed the order for my broadband the message said the order confirmation went to the previous e-mail address which is inaccessible and shouldn't be associated with this account.I need that...

bk111 by Newbie
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I’ve had a bill of £40 and it’s says it’s been paid then you cut me off saying I owe £40 

Sam5 by Advocate
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Payment and refunds

I subscribed to sports on my NOW tv stick I was being charged through my Apple ID at £33.99 pcm but I have recently noticed that I have been paying for the same direct through my bank account so I have been paying £67.98 pcm for the last 2-3 months f...

Adam34 by Newbie
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I would like to cancel my membership but when I go to my Account/Membership I cannot see my subscriptions... can someone help 

Sandee by Observer
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Resolved! new account

hi everyone        can any one help me i have just started with now and went live on 23 june  went into billing and it stated £25.00 was due on the 23 june  next i went i into bills paid and it stated £25.00 was paid on the 23 june all good so far i ...

phil2 by Advocate
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Hello, My membership seems to have been cancelled and I'm not sure why as I have not cancelled it. I've checked payments, today's has not gone out even though there is money in my bank and all previous payments have been fine.Anyone any ideas why?Tha...

Crofty82 by Advocate
  • 3 replies
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Undeliverable ([email removed]) help at

Delivery has failed to these recipients or groups:NOW TV Help ([email removed])The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. I'm unable to reply to cases whi...