Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

New debit card

Hi my name is Teri and when I tried to update my new debit card details this message popped up saying oops something was wrong saying my new card wasn’t authorised but I pressed confirm to authorise but the same message just comes up every time I hav...

Resolved! My main account isn't recognised and I can't logon

HiI can't logon to my main account as the password is suddenly not recognised. The account finder can't find my email address to reset it. I know it's still active as I've just been charged for the sports which I would like to watch. Is there a wa...

Order confirmation sent to the wrong email address

I changed the email address of my account. However when I completed the order for my broadband the message said the order confirmation went to the previous e-mail address which is inaccessible and shouldn't be associated with this account.I need that...

Payment

I’ve had a bill of £40 and it’s says it’s been paid then you cut me off saying I owe £40

Payment and refunds

I subscribed to sports on my NOW tv stick I was being charged through my Apple ID at £33.99 pcm but I have recently noticed that I have been paying for the same direct through my bank account so I have been paying £67.98 pcm for the last 2-3 months f...

Cancellation

I would like to cancel my membership but when I go to my Account/Membership I cannot see my subscriptions... can someone help

Resolved! new account

hi everyone can any one help me i have just started with now and went live on 23 june went into billing and it stated £25.00 was due on the 23 june next i went i into bills paid and it stated £25.00 was paid on the 23 june all good so far i ...

Resolved! Accessing NOW TV (already paid for a monthly Sports Pass direct to NOW) via BT MyView Box

I've just bought a NOW TV membership (Sport 1 month). When I open the NOW TV app on my BT Box (91-00438) I don't get an option to sign into my NOW account only to sign up and pay (again) for a SPORTS package via BT. How do I actually access what I've...

Membership

Hello, My membership seems to have been cancelled and I'm not sure why as I have not cancelled it. I've checked payments, today's has not gone out even though there is money in my bank and all previous payments have been fine.Anyone any ideas why?Tha...

Undeliverable ([email removed]) help at nowtv.com

Delivery has failed to these recipients or groups:NOW TV Help ([email removed])The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. I'm unable to reply to cases whi...

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