Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Password Reset fails

When receiving a new password reset link and entering new password I receive the error.Unable to reset password, please try again later.

Account error

Hi I'm having trouble logging in to my account. It keeps saying my details are not recognized? My bill is due and I can't pay it . Anyone else have this problem

My card expired, so payment failed. How do I get membership reinstated?

Lost account

Hi I moved last year and set up a new account as my old one was in my ex name but he had used my email address so I asked could I still use it and they said yes so my new account has my email address but every time I try to log in I get my ex's old a...

Hi, I want to cancel my membership but the original email I used to register is no longer in use.

Want to cancel my account but the email I registered with is no longer in use. How else can I cancel?

Resolved! Can't log in to a second NowTV account

HiI have two NowTV accounts.The first one has a Sports subscription attached to it and is running fine. I can log in normally and use it.Yesterday morning I ordered a second Sports subscription on my other (older) account. The system accepted the ord...

Promotional membership charged full price

I clicked through an email for a £1 entertainment and boost membership. However I was charged £9.99 without any warning.It shows the membership of £1 being credited and then charged the full price!Bot is useless and no agents are available when neede...

Billed for something I did not subscribe to and bots not working

I was billed this month for a deal subscription to Entertainment for £6.99/month plus boost for another £6.00. I did not sign up for this and am unsure how it has happened. Nonetheless, when I go to cancel it I can't because its fixed until November....

Money taken out of my account after cancelling subscription

I cancelled my subscription after the 6 days free then got charged but I assumed I’d gone over 6 days then got cancelled for this month too and now need a refund.

Payments

I currently blocked now tv from taking money out of account, as I chose the 6 month term by mistake. If I don’t use it will they just delete my acount account.

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