Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

I can stream on my Samsung tv BUT NOT on my new apple laptop

I have just bought a new apple computer in the UK; I have been trying to watch now on it but every time it pops up "Sorry, NOW TV content cannot currently be viewed in this country."Can someone please explain me why I can stream it from a Samsung tv ...

Bank details

I have been asked to update my details but they have not changed they will next week when I get my new card this is due to an attempt of fraud

can't login to now tv

hi can anyone help me I don't have access to my email address or telephone number to login to now tv. How can I access this info??? thanks

Charged when cancels

I keep getting charged when I cancelled my membership a while ago I try to contact and I can’t get through to anyone absolutely useless and causing me a lot of stress

Charged after cancelling

Continue to be charged after cancelling

Charged after cancellation. AGAIN

I cancelled my membership, then was charged. Got intouch and got a refund & then received cancellation email. Tell me why I have been charged for an account I don’t have months later? What’s more infuriating is that once you’re through to someone aft...

Resolved! my broadband package has gone up nearly 50% without telling me

had and email stating my package was going up by £3.50 i thought ok no problem , then the internet kept going of when it thundered so i logged in to put a complaint in , a new router was sent out , while i was on i had a look at my bills ,and you wa...

Would like full refund back to account

I did a free trial with now cinema and cancelled it. I just saw two charges from now hayu and now boost both which i did not pay for

Cant Watch Now TV On Phone

I have a now TV entertainment membership which I can watch fine on my laptop. However when I try to watch on my phone so I can cast to my TV, I get a box popping up saying I need a now tv entertainment membership to watch (even though I have one and ...

Wrong amount of payment

I have been paying £18 given my contract but out of the blue the bill for this month and following month, it will cost £21.5. I would like to know where the wrong amount of my monthly payment is from and what is going on.

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