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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9360 Views
  • 0 replies
  • 2 thanks

card details

hi ive just changed my card details but not showing up on my account just the old card and even charged a pound to do so why is that

Resolved! Sports pass

Hi I’ve been charged a sports day pass but never ordered it! Can I get my money back? Thanks

Kathio30 by Advocate
  • 847 Views
  • 2 replies
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incorrect charge -

i signed up last week and my deal was for £6.99 for 6 months , I have just received notification that £9.99 has been taken out of my account. I am unable to find a contact number to correct this . Not a good start. anyone with a contact number so tha...

redrose by Newbie
  • 501 Views
  • 2 replies
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Recurring payment

Hi could anyone advise Now TV keep trying to take payment out of my bank despite my account not having details stored anymore and they don't show up on my now TV account page .

Resolved! NOWTV BOX & Membership…

Hi everyone…I bought NOWTV monthly Sports membership on 22/7/2023, but since I’ve been unable to cast it onto my tv screen…all sorts of errors came up. I’ve done all sorts to cast from my iPad/iPhone, and still to no avail.I decided to abandon it and...

GIDU1 by Advocate
  • 1672 Views
  • 5 replies
  • 3 thanks

Error PPG_0012 when trying to watch NowTV

Whenever I try to watch NowTV on my iPhone, I open the app and it shows this error:"Unable to complete purchase. Sorry, we were unable to complete the purchase of your Entertainment Membership right now. You can try again, or continue using the app a...

Can't cencel membership which hasn't been paid

I haven't used my Entertainment membership in over a month now and it's linked to a bank account with less than £9.99 in it so has been trying and failing to take the money since mid-July now. When I go onto the membership page, there is no option to...

JR1334 by Newbie
  • 333 Views
  • 1 replies
  • 0 thanks