Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

How to know phone number on my broadband

How do i get to know phone line details on my connection?

Resolved! Unauthorised Payments Taken

Hi, this is my first posting. I initially had NowTV on a free 30 day trial which began beginning December. I renewed myself for a 3 month pass in January which had £20.99 taken from my account which was authorised. However I noticed today that the...

Increased bill

Hi, I seem to have had an increase to my broadband bill that took affect in July 23. I haven’t had any notification about an increase in payment and my deal is expected to run for 12 months from middle of Jan 23. Should I have received communication ...

cancel membership

ADMINThis is a noticePlease cancel the order placed by [email removed]. It is not required and no payment details have been left.If there was a number to call I would have done that but cant find anything that gives you a clue.KRJC

Payment Details Not Present

I have issues with NOW not taking payments.It happened a six months ago. I had an email saying that they couldn't take the payment. I checked and re-entered the payment details, they took a double payment again the following month.I have had several ...

Charged incorrectly

Just got my bill come though no notice of amount changing or anything am supposed to be on a 12 month contract and only half way through

Refund

Cancelled my account, Now has taken money again but says it hasn’t despite it showing on my bank account! Anyone know a customer service email address or phone number?

cancelling membership

How do I cancel? Cancelled before and wasn't this hard. Followed all the FAQs but it won't show me my passes/my memberships. Just keeps sending me in circles and showing me new offers. Tried calling them and they only deal with broadband on the phone...

telephone bill

How do i find details of my calls and the cost of them, it is only displaying the tariff not the actual calls i have made. TIA

Resolved! Adding TNT sport to package

How much does it cost to add TNT sports (BT sport) to my now tv app on my smart tv

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