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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
  • 8299 Views
  • 0 replies
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Membership

I payed for a now membership 9.99 but it’s coming up that I don’t have one so I have just given this company money but can access any shows 

Han1 by • Advocate
  • 361 Views
  • 3 replies
  • 1 thanks

Make a payment

Hello I need to make an overdue payment. I cannot find the option under my accounts. I also cannot find the number to call to make the payment.  Does anyone know how to make this payment. Thank you. 

Micaela by • Advocate
  • 280 Views
  • 1 replies
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Device Limit Sync

Device limit sync is absolutely terrible I'm not sure how you are running things on your server but the fact I stop watching on my phone and 15-30 minutes later try and watch on my TV an still get an error saying device limit is reached is laughable....

matty by • Newbie
  • 303 Views
  • 1 replies
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Monthly subscription

Hi everyoneI subscribed for the monthly Sports pass on 5th September keeping in mind that I'll get to watch two United games on Sky between 5th September and 5th October. Now with the GW7 postponement, I won't get to watch the Palace vs United game o...

Anubhav by • Newbie
  • 358 Views
  • 2 replies
  • 1 thanks

Changing payment amount

On Wednesday 31st August, I had an email stating NOW tv was extending my membership at the current rate £16.99 for another 4 months and I didn’t need to do anything. Less than a week later, on 6th September, NOW tv took £33.99 out of my bank account....

Sc20 by • Newbie
  • 280 Views
  • 2 replies
  • 1 thanks

Password reset not working

Hi, someone that  I don’t know has been logging into my NOW account and buying sports passes. I’ve raised this with NOW and they’ve advised to add a PIN (which I have now done) and to reset my password. I’ve clicked the reset button, followed the ema...

Payment and bills

Hello, I have been out of the UK since June, and the payments of August and September have failed. I can't find a way to pay them, and cancel my membership, considering I can't watch now TV from Europe. Whenever I go on "my memberships", I don't seem...

Membership

Does anyone else have a problem when going to cancel a membership and then trying to accept the offer they try giving you but then it doesn’t do anything when trying to “take offer” ? 

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