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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Need an extension please 4 payment

Please could I get an extension until the 8th August when my husband gets he's benefit as we are leaving on one bit of money till sort mine out also I've had a family emergency so needed to use it for that I would appreciate if it can be extended til...

Entertainment Membership wrongly charged

Hi,For my Entertainment Membership it charged £6.99, from beginning without any trial period. While asking for refund, BOT is not proceding. Also while trying to cancel the membership within trial period, it is saying I am in 6 month contract.Please ...

Saurav by • Advocate
  • 279 Views
  • 1 replies
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Charged twice

I have been charged twice this month for payments, one payment £9.99 and the other I think is £8. I only subscribed to one membership can you please tell me what’s caused this and if not my error refunded please?

Cancel

I would like to cancel a subscription which has not started, but I cannot see where to do that. Please help. 

MJK by • Newbie
  • 534 Views
  • 3 replies
  • 1 thanks

Payments and billing

I have been with now since Jan 2023 , but had nothing but trouble with them lately over billing taking unorthorized payments ,not setting up d/d as requested, not changing payment date as requested, keeping my card details on system when I told them ...

Gail1 by • Advocate
  • 537 Views
  • 2 replies
  • 0 thanks

Cancel

Need to cancel before it gets here as no longer need it ??? What do I do 

Mike84 by • Newbie
  • 294 Views
  • 1 replies
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