Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Now Boost charges

I have just realised that I have been charged since February 2022 for Now Boost, to which I have never subscribed and which is of no use to me anyway. I have only just noticed tonight when doing an in depth search through my bank statements for somet...

Trying to subscribe to the 14.99 deal but it keeps changing to 26.00

Hi saw the promo on the hotukdeals site and wanted to subscribe but can't seem to be able to do so as i have a pass to use?

How do I cancel within the grace period?

Hi - I've missed the cancellation after the 7 day trial due to personal reasons and it says there's a grace period where I can still cancel without the charge for a 6 month commitment. How do I do this? thanks!

Resolved! Boost Charge

Hi, I received a Boost charge amounting £6 on 5th August which I did not request. I have checked my membership and have cancelled it. Please can the charge be refunded.

NowTV cancelled my F1 subscription when I didn't ask for it (card problems)

Someone got hold of the card details and began charging things to the card. So a new card was issued by the bank. I forgot to update the NowTV account with the new card details and now I get an email saying that my subscription has been cancelled.The...

Contract info

I'm looking at changing provider but I can't remember or find any info regarding when my contract ends. Does anyone know how I find this out? Do I need to just call them? Thanks.

Cancelling Membership

NOW TV won't let me cancel my subscription. I've used NOW TV on-and-off for years and have always been able to cancel when I wanted. It's now telling me that I'm in a 6 month contract, which was not made obvious at all when I subscribed and has never...

How do I talk to a human regarding my last bill and not a chatbot?

I have a query regarding my last bill and the chatbot just sends me to the community page which doesn't answer my problem.Is there a way to get to a human as my issue is regarding various discounts that appear to have all changed and are not generic ...

Resolved! Sky Sports £14.99 offer not working

I got an email offering Sky Sports for £14.99 a month for 12 months with a free month of Boost. I went through checkout to claim this and it only added the boost? Tried to do it again and it says the voucher has already been used.Can someone help me ...

Billing

Good day, I got a mail saying my payment was overdue, when payment due date is not until another 2 weeks! I am lost. In addition, I noticed my subscription has increased, without notice.

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