about to be charged for sky sports pass that i have already paid for

[rizzler05]

i bought a 3 months skysports pass for £25 and when i looked on my account it says im gonna be charged £25 in august which means i will be paid twice unless i stop the payment please help 

[schnapps]

Hi @rizzler05 

The offer is for £25 per month for three months (where you can cancel the pass anytime) and not a one off payment of £25 to cover the whole three months.

Here's my email offer for 3 months for £20 per month that i received back in June.

[rizzler05]

thats not wat it said it definately said £25 for 3 months as i would never have signed up for it and even when i synched the tv and computer together and then did the offer the tv account is showing that i have sky sports for 3 months for £25 so there is confusion with this deal 

[schnapps · Accepted solution]

Hi @rizzler05 

i didn't take a screen shot of the offer when it was on the NowTV website back in June, but here's one link from the internet about it, which is £25 per month.

https://www.thesun.co.uk/sport/11949878/now-tv-sports-pass-25-a-month-deal-save/ 

Your email receipt from NowTV should also confirm this.

if you wish to dispute it then get in touch with NowTV 

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Jonvr6]

I've just had the same been auto renewed after a sky sports season pass which ends by itself and doesn't auto renew. Complaint sent over 

[rizzler05]

i have now cancelled sky sports as i am not paying £25 a month especially now that the football season is finished but ty 4 ur help 

[Anonymous User]

I have had 33 pounds taking out of my account by now tv. How do I go about getting a refund 

[schnapps]

Hi @Anonymous User 

Speak to live chat using the link below.

Should live chat not open for you, try a different internet browser or another device with a browser on it.

if still no luck getting through,then send them a message on the web form on the same link below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

Thank you all sorted now.

[Jonvr6]

@Anonymous User @How did you sort it. Online chat not working

[Anonymous User]

All sorted 

[rizzler05]

if it was done via credit card or debit card call ur credit card number on the back of the card and explain wats happened or if its ur debit card speak to ur bank to get the money back