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Mentor

about to be charged for sky sports pass that i have already paid for

i bought a 3 months skysports pass for £25 and when i looked on my account it says im gonna be charged £25 in august which means i will be paid twice unless i stop the payment please help 

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Legend 5
Legend 5

Re: about to be charged for sky sports pass that i have already paid for

Hi @rizzler05 

 

i didn't take a screen shot of the offer when it was on the NowTV website back in June, but here's one link from the internet about it, which is £25 per month.

 

https://www.thesun.co.uk/sport/11949878/now-tv-sports-pass-25-a-month-deal-save/ 

 

Your email receipt from NowTV should also confirm this.

 

if you wish to dispute it then get in touch with NowTV 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

 

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Legend 5
Legend 5

Re: about to be charged for sky sports pass that i have already paid for

Hi @rizzler05 

 

The offer is for £25 per month for three months (where you can cancel the pass anytime) and not a one off payment of £25 to cover the whole three months.

 

Here's my email offer for 3 months for £20 per month that i received back in June.

 

Screenshot_2020-07-17-12-52-01.png

 

 

 

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Mentor

Re: about to be charged for sky sports pass that i have already paid for

I have had 33 pounds taking out of my account by now tv. How do I go about getting a refund 

 

 

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Legend 5
Legend 5

Re: about to be charged for sky sports pass that i have already paid for

Hi @Al20 

 

Speak to live chat using the link below.

 

Should live chat not open for you, try a different internet browser or another device with a browser on it.

 

if still no luck getting through,then send them a message on the web form on the same link below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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Mentor

Re: about to be charged for sky sports pass that i have already paid for

thats not wat it said it definately said £25 for 3 months as i would never have signed up for it and even when i synched the tv and computer together and then did the offer the tv account is showing that i have sky sports for 3 months for £25 so there is confusion with this deal 

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Legend 5
Legend 5

Re: about to be charged for sky sports pass that i have already paid for

Hi @rizzler05 

 

i didn't take a screen shot of the offer when it was on the NowTV website back in June, but here's one link from the internet about it, which is £25 per month.

 

https://www.thesun.co.uk/sport/11949878/now-tv-sports-pass-25-a-month-deal-save/ 

 

Your email receipt from NowTV should also confirm this.

 

if you wish to dispute it then get in touch with NowTV 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

 

View solution in original post

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Mentor

Re: about to be charged for sky sports pass that i have already paid for

I've just had the same been auto renewed after a sky sports season pass which ends by itself and doesn't auto renew. Complaint sent over 

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Mentor

Re: about to be charged for sky sports pass that i have already paid for

Thank you all sorted now.

 

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Mentor

Re: about to be charged for sky sports pass that i have already paid for

@Al20 @How did you sort it. Online chat not working

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Mentor

Re: about to be charged for sky sports pass that i have already paid for

All sorted 

 

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