Hi @Morgan
as this is an incorrect/unauthorised charge. There is a particular support form for this, but I happen to think it's a bit too well hidden
the best way to handle this would be to fill in the form at the link below
https://account.nowtv.com/payments/query/incorrect-charge
Try to give Now as much information as you possibly can and it would be easiest to fill this in on a desktop/laptop PC or Mac. A tablet or mobile device will work, but it might be a bit fiddly. You'll probably need to submit a different request for each membership type. Use the link below to see what your recent payments have been.
https://www.nowtv.com/gb/account/payments
As long as the passes have not been used Now will most likely refund you
Hope this helps
I do not work for Now . I am simply a Now customer trying to help I am a
Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
