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Morgan
Advocate

You Took Money from me and I hadn't renewed my account- REFUND WANTED

You took money from me this month and I hadn't renewed anything. In fact it's months since I cancelled my subscription. 


I want a refund now!!!

1 Reply
commanda6
Legend 5
Legend 5

Hi @Morgan 

as this is an incorrect/unauthorised charge. There is a particular support form for this, but I happen to think it's a bit too well hidden 

the best way to handle this would be to fill in the form at the link below

https://account.nowtv.com/payments/query/incorrect-charge


Try to give Now as much information as you possibly can and it would be easiest to fill this in on a desktop/laptop PC or Mac. A tablet or mobile device will work, but it might be a bit fiddly. You'll probably need to submit a different request for each membership type. Use the link below to see what your recent payments have been.

 

https://www.nowtv.com/gb/account/payments


As long as the passes have not been used Now will most likely refund you

Hope this helps


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.