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stephenjhayes83
Advocate

XBOX Series X Won't Load Video

Hi,

 

Having had no issues, today both my Series X and Project Scorpio both won't load Now TV video. I get an error load player issue.

 

I have no such issue on a smart phone or tablet making me think it's the actual xbox app thats at fault.

 

Never the less I have restarted the router, cleared the xbox caches, factory reset both xboxs, changed the dns settings as other posts have suggested.

 

I am with Virgin Media using a Hub 3.0.

 

Help!

 

 

1 Solution
schnapps
Legend 5
Legend 5

Hi @stephenjhayes83 

 

I am guessing you have read this thread in the link below.

 

https://community.nowtv.com/t5/Consoles/Xbox-updated-Now-TV-won-t-work/td-p/580159 

 

According to NOW over on Twitter it's the Xbox end and they are on the case.

 

Reading other Tweets, it's also happening on Netflix, Disney + etc.

 

I don't own an Xbox to check either NOW App, Netflix App etc.

 

 

View solution in original post

4 Replies
redchiz1
Elite

There are a number of posters reporting Xbox issues today. Get on to support using the Chat online button here and mention that there are are widespread reports on the NOW Community. 

schnapps
Legend 5
Legend 5

Hi @stephenjhayes83 

 

I am guessing you have read this thread in the link below.

 

https://community.nowtv.com/t5/Consoles/Xbox-updated-Now-TV-won-t-work/td-p/580159 

 

According to NOW over on Twitter it's the Xbox end and they are on the case.

 

Reading other Tweets, it's also happening on Netflix, Disney + etc.

 

I don't own an Xbox to check either NOW App, Netflix App etc.

 

 

redchiz1
Elite

Thanks @schnapps shame that NOW prefer to use other media rather than their own platform to convey such information to the detriment of those of us who don't use face/twit.  😕

stephenjhayes83
Advocate

Thank you, I had not seen the other post.