Wrongly

[Anonymous User]

I have been charge this last 2 months for a pass that doesn't exist in my account. I already tried the account finder and just come up with one account and that account does not have any passes. I already called to my bank 2 months ago to cancel this and is always coming up. Not having any contact with help center or customers it is a crap service. How can now tv don't have even an online chat to solve problems, what is this a joke??!! 

[gavs82008]

@Anonymous User 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

You can also try filling this form out, but its not a guarantee. 

https://account.nowtv.com/payments/query/incorrect-charge