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Wrongly charged

Signed up for a free trial but received an email stating that I had to update my payment details as it did not go through, as I didn't get any other email I just assumed the trial did not work and so I didn't make an attempt to watch anything. Just checked my bank card and they've taken money from me twice. How do I go about getting a refund considering it was not within the last 24 hours?

1 Reply
Legend 5
Legend 5


You still needed to cancel the memberships you taken out as part of the trial. 


Jump onto live chat to see what staff can do for you. Method is in my signature below. 

FYI that I do not work for NOW, just a NOW customer trying to help