Hi @Anonymous User
I might be wrong but it sounds to me you have more than one nowtv account.
Maybe try this link account finder tool to see if you get any hit results that look familiar that you may have used in the past.
https://help.nowtv.com/account-finder/
Should you manage to find another account, then go into this second account under My Account > Passes & Vouchers and make sure there is no active sports pass still running on it and if so cancel the pass fully.
Also compare the My Account > Bills & Payments section to see if they match to your bank statement.
With regards to a refund you will need to take this up directly with NowTV (normally at this stage i would point you towards live chat) but unfortunately live chat is closed for the foreseeable future due to the coronavirus pandemic.
Therefore i would go back into the account if you can track down the £33.99 monthly sports pass charges and under the Passes & Vouchers screen page there should be a FAQ saying "i think i have been incorrectly charged - what should i do ?" .
Where under the above topic heading there should be a request refund link form to send back directly to NowTV.
