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Advocate

Wrongly charged

Hi, my name is Kelley Rogers & I’ve been trying to cancel my account for the past 18 months! I’ve sent emails, with no reply. There is no contact number & every time I click on the “get in touch” button on the website, it keeps taking me back to the sign in page. I’m extremely frustrated & angry that I’ve been paying for a service I’ve requested to cancel several times... at the moment there are 13 X £7.99 & 4 X £6.99 payments that require a refund... I’m still unable to cancel anything by any means at all! Ive spoken to my bank who will file a case of fraudulent activity if this isn’t resolved today.
Regards,
Kelley Rogers

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9 Replies
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Advocate

Re: Wrongly charged

I recently set up the free 14 day trials on sky cinema and entertainment pass and cancelled it within 7 days and I am still being charged for them  £7:99 and  £9:99   £17:98 in total. I have never heard of a company not having a telephone number to make a complaint against. In my eyes this is appalling. If you go on live chat they keep cancelling the connection blaming it on technical issues what a load of rubbish they just don't want to answer to their errors. I don't suppose I am the first or last person with this issue. I will have to leave it to my bank to sort out. Really am fed up with all this 

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Newbie

Re: Wrongly charged

Hi

I am facing a similar issue, after having used the try period (I won a voucher for 3 Months of free Sky Pass) and cancelled it before its end (for lack of good/interesting products to watch), I am still being charged every month an amount of £9.99.

I am unable to contract anyone throught their useless chat which never works and there is no phone or even email contact available.

Unbelievable for a web-based company and cloud based product provider.

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Legend 5
Legend 5

Re: Wrongly charged


@ClementT wrote:

Hi

I am facing a similar issue, after having used the try period (I won a voucher for 3 Months of free Sky Pass) and cancelled it before its end (for lack of good/interesting products to watch), I am still being charged every month an amount of £9.99.

I am unable to contract anyone throught their useless chat which never works and there is no phone or even email contact available.

Unbelievable for a web-based company and cloud based product provider.


Hi @ClementT 

There is a specific option for dealing with this kind of issue and it is kept a bit too well hidden for my liking

fill in the form at the link below. It's best to try and give as much detail as possible

https://account.nowtv.com/payments/query/incorrect-charge

Hope you get things sorted out Smiley Happy

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Advocate

Re: Wrongly charged

I’m having the same issue. I have already been charged for £71.98 and I don’t know how to get it refunded. I am so ###### and frustrated right now

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Legend 5
Legend 5

Re: Wrongly charged

@Yasssss 

 

Read the advice in the post above yours.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Advocate

Re: Wrongly charged

I tried, they said my case is already closed because it was months ago. Unbelievable!

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Legend 5
Legend 5

Re: Wrongly charged

Indeed so.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Newbie

Re: Wrongly charged

This happened to me in 2014 and its happening again.  They refunded me after several months in 2014 but have taken £123.00 from my account but I don't even own a TV, haven't watched TV for over 30 years.  I use Prime and the occasional Netflix but that's it.  now has offered a good will gesture of one month's payment which I declined.  I'm going to the ombudsman as Barclays has stated that they have had problems with Now.  I saw an ad for NOW while scrolling and may have touched the ad, but never consented to a subscription.  I'm sure there's a fiddle going on here. Has anyone taken this further? 

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Newbie

Re: Wrongly charged

Hi Kelly, I've had similar problems, have you found justice yet? 

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