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Anonymous User
Not applicable

Wrong pass on tv

I’ve just signed up to the free trial of the entertainment pass online, but when I log onto my tv it says a cinema pass. I don’t want this! How do I change this when my account online is correct? Thanks

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Are you using a YouView Box by any chance ?

 

If so, the NowTV App on the YouView boxes only currently supports on demand movies 😡.

 

More information in this guide linked below.

 

https://help.nowtv.com/article/now-tv-shows-that-aren-t-available-on-youview

Anonymous User
Not applicable

Ah yes I am, thank you!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I thought it would have been the case.

 

Maybe see if you own another device from the link below to watch your 7 day entertainment trial with.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv