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JoSunter
Newbie

‎07-03-2023 11:12

Wrong membership

Hi I purchased the Cinema and Entertainment offer at the weekend but only the Entertainment has been added and now are saying I can cancel and re-add the offer but the payment will not be refunded for this month so effectively I'll have paid twice this month?

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2 REPLIES 2
redchiz1
Champion 2

‎07-03-2023 11:16

Did you get an email confirmation? Unfortunately NOW do not offer direct support on the community, you will have to persevere with live chat. If you remain unhappy with what they propose then you should raise a formal complaint. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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gavs82008
Legend 5
Legend 5

‎07-03-2023 11:32

@JoSunter 

See the post from @redchiz1 who has covered it all 😎

FYI that I do not work for NOW, just a NOW customer trying to help
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