Won't take my money, won't let me cancel, doesn't work on my TV

[Anonymous User]

Hi I've had some trouble with the entertainment pass. I had a month trial, then wanted to pay and keep using it, but for some reason even though the card is completely OK because I checked with my bank it always tells me they were unable to take the payment. I have no idea how to solve this anymore,... Also, this means I cannot cancel and that's driving me crazy, because I was watching on my TV via PlayStation now TV app and it works 1 out of 10 times I turn it on... What can I do? I am sick of this circle already 😔 I had trouble with canceling before, but I was abroad so I assumed that was the reason, I have no idea why is it not working now. 

[Andy · Accepted solution]

@Anonymous User

To cancel your passes follow the steps here

https://help.nowtv.com/article/how-do-i-cancel-now-tv

If it's not allowing you to cancel it could be due to a payment trying to be processed or some error message due to your browser configuration. Probably best in this case to have a word with live chat and see if they can help you. To get to live chat, go to the following help page and choose the live chat option.


https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

[Anonymous User]

Thanks, the pass ended up being canceled, although I still don't understand why it wouldn't take my payment at all from the card. Wish there was an option to pay with paypal. For now, everything is OK.