08-04-2019 21:20
I'm a new NOW tv customer and trying to set up a subscription but my card details aren't being accepted. It says details are incorrect when they aren't.
The billing address of the card I'm using is different to the address I'm setting the subscription up in, could that be affecting it?
08-04-2019 21:28 - edited 08-04-2019 21:32
Hi @Anonymous User
I believe the registered address on your bank card needs to be the same has your billing address.
There is a paragraph mentioned about this in this guide linked article below.
https://help.nowtv.com/article/why-wasnt-my-payment-authorised
24-07-2019 24:31
24-07-2019 8:01
@Anonymous User
Solution to what?
Do you have the exact same problem as above, that you want to give a different address from the one your bank has?
Amazon lets me give a different delivery address, but still requires the billing address to match.
But with NowTV, there is nothing physical to be delivered, so why would you want to give a different address?
(You may have a very good reason for this, of course, but I’m struggling to think what it might be.)