06-11-2020 18:57
Like many others I'm livid that for several reasons -
1: The Now website won't allow me to update my bank card details even though all the info given is 100% correct
2: There is no 'live chat' help, only a bot which is utterly useless in resolving anything
3: To call Now directly costs £6.00 a time - minimum I I'm definitely not doing that!
06-11-2020 19:12 - edited 06-11-2020 19:13
@Anonymous User
1. Try a different browser
2. Click the blue down arrow near the bottom of the page to access live chat
https://help.nowtv.com/get-in-touch/now-tv-account-payments/changing-my-account-details
3. Calls to NowTv (Broadband customers only) is free for complaints (0800) and local call for general enquiries (0203).
06-11-2020 21:44
@Anonymous User
Regarding 3, some clever but unscrupulous people have figured out that because NowTV do not have a phone helpline for queries about the streaming services, they will fill the gap with a premium rate line claiming to be for that purpose, and wait for the pent-up demand, or some of it at any rate, to come their way.
Then they will keep you on the line for as long as possible, until you finally realise that no help will ever be forthcoming.
But as they can rake in, in a couple of minutes of no effort, the same amount of money that NowTV have to show you unmissable TV programmes or movies for a month to earn, it’s quite a lucrative scam.
06-11-2020 23:28
@RoyB @Saint1976 @Anonymous User
Yeah Roy
Scamming is a lucrative business with little or no effort, and sure is a lot easier than 9 to 5-ing it for a living.
People just have to be on their guard.
UK Bob