@Anonymous User
You need to exit cleanly on the ‘old device’, by actively stopping the programme being streamed.
Don’t just exit the app, or switch off the device it was playing on - that way, it will be ten minutes or more before Now notice you have left the old device, and it won’t let you log on to a new device until it does.
Whereas if you exit the programme cleanly, it will inform Now straight away, and you can pick up on another device in seconds. That way, there is not even the need to stop the app, or the device; just stop the actual programme stream.
These rules mostly affect people without Boost, as they have only a single stream to play with, whereas Boost customers can start a second, or even a third, stream, before the limit kicks in for them..
But even Boost customers who are up to their limit of three, and want to stop one stream of the three and pick it up elsewhere, are affected by these rules. (I know, because I have tried it as a test, and found it to be so).
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
