@stevenpbarker if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
@marie2020 Welcome to forums
To deal with account matters you need LIVE CHAT where staff will help
http://help.nowtv.com/article/How-to-cancel-NOW-TV and click Contact Us - blue box bottom left of text
All you community members should be in politics because you are all brilliant at not listening to the problem.
The question slightly rephrased is WHAT IS THE TELEPHONE NUMBER FOR ACCOUNTS?
The only acceptable answer is THE TELEPHONE NUMBER IS AS FOLLOWS _______________
Are you a NowTV Broadband Combo Customer ?
If not, you can contact NowTV by either their live chat service or alternatively you can drop them an email message.
Here's the link page for live chat or sending them a message.