@Anonymous User
When you post to a thread, the software automatically sets you to Follow the thread, so that you get copies of any further postings that are made to it, and this is what is happening for you now.
It does this because it assumes you remain interested in the topic; and it is unable to distinguish between those who actually want to engage with the ongoing topic, and those who just want to leave a one-time write-only rant and be off.
Though you can always Unfollow the thread at any time, of course.
The limitations of the Community are set out in the description of it; yes, it is peer-to-peer, but we endeavour to fill in some of the gaps in the NowTV support structure.
NowTV won’t really be all grown up until you can get telephone support for the streaming services; this is something that BT have recognised, and so they provide this. But then BT have more of an ongoing relationship with their customers; even though they offer the same hop-on hop-off service as NowTV direct, their customers don’t tend to get into the same unholy tangles with billing as some direct NowTV customers do.
NowTV also need to do something about the frequent, and often bizarre, breaks in service for certain customers, or on certain devices, or what-have-you, that plague the service.
But this is a leading-edge service, boldly going where no service has gone before, and the leading edge is often the bleeding edge. Taken all in all, this is a much more complicated operation than Sky, very much cheaper, and thus perhaps a little underfunded.
Hmmm; maybe NowTV could offer a service boost, £3-5 a month, that brings you a phoneline you can contact, funded by that boost? Now there’s an idea......
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
