Why is my membership still active?

[rafhelp]

I cancelled my cinema and boost pass on 6th january 2023 online.  As I was using a offer for a month.

But i got an email today which showed the membership is still active.

So why was it not cancelled

Ideally id like these closed asap and refunded

Thanks

[redchiz1]

Do you knowingly have more than one account? Otherwise click below and then use the green Chat online button as shown:

[gavs82008]

@rafhelp 

Did you get a email confirmation of the cancellation? Otherwise I’m afraid to say that the cancellation process has not been done fully. 
Use the method provided by @redchiz1 to get in touch with staff.