30-05-2020 15:59
I use now TV kids alone which I am to be charged £3 for but I was charged £11 today for no reason.
WTF?
05-06-2020 22:52 - edited 05-06-2020 22:53
@Anonymous User
That sounds like the price of a Cinema pass.
Could one of your kids have wanted to watch a movie, and clicked through to it, thus triggering the monthly subscription and the charge?
I suggest you examine your account to see if this is the case, and if it is, Cancel the pass before you get charged another month.
Also set a Payment PIN under Setting & PINs to prevent this happening again.
Finally, get on to NowTV themselves, explain what has happened, and see if they will refund you.