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Anonymous User
Not applicable

Why have I been charged for nothing?

I use now TV kids alone which I am to be charged £3 for but I was charged £11 today for no reason.

 

 

WTF?

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

That sounds like the price of a Cinema pass.

 

Could one of your kids have wanted to watch a movie, and clicked through to it, thus triggering the monthly subscription and the charge?

 

I suggest you examine your account to see if this is the case, and if it is, Cancel the pass before you get charged another month.

 

Also set a Payment PIN under Setting & PINs to prevent this happening again.

 

Finally, get on to NowTV themselves, explain what has happened, and see if they will refund you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.