17-06-2022 12:47
I have cancelled NOWTV on three occasions now, my membership thing shows I’m not signed up for any package, so I can’t cancel using the website route. I’ve spoken to my bank because they’ve just taken another £9.99 that I’m not receiving any services for and they can’t cancel because a subscription is set up differently to a DD or SO. So if the bank can’t stop them taking my money and NOWTV won’t give a phone number that I can find anywhere for customer services then what am I meant to do? I have a life limiting illness and my income is disability benefit. I cannot afford NOWTV, and I can’t afford for them to keep taking a tenner a month after I first tried to cancel nearly a year ago. Any help or advice gratefully received. Many thanks, UnhappyNicky
Solved! Go to Solution.
17-06-2022 13:35
@Anonymous User your bank is wrong. They have a legal obligation to cancel a continues payment authority.
If you want to complain to Now, use this link
17-06-2022 13:35
@Anonymous User your bank is wrong. They have a legal obligation to cancel a continues payment authority.
If you want to complain to Now, use this link
17-06-2022 16:22
Thank you so much for taking the time to reply so thoroughly to my rant. I REALLY appreciate it ❤️