Why am i paying for a channel i didnt ask for?

[Anonymous User]

I have been checking bank statements and have realised that I am paying to have Hayu each month which is a Channel I have on Prime Video. I never requested to have it on Now TV and am already paying for it through Prime. Why was this added to my package on Now TV as well? I never asked for this Channel and have been paying for it twice!! 

[gavs82008 · Accepted solution]

@Anonymous User 

Check this link to see if its coming off your account with NOW

https://help.nowtv.com/article/how-do-i-view-my-payment-history

Sounds like you might have either accidentially applied the membership by mistake, or worst case someone has your login details and paid for the membership. 

Either way I would recommed setting up a payment PIN just to be on the safe side. 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Either way head onto Live chat and explain the situation, hopefully they can sort it out for you. 

Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

Thank you 🙂