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Anonymous User
Not applicable

‎16-11-2021 18:27

Why am i being charged

I have checked both accounts and both have no memberships and say there are no payments in the past or coming up .. so why am i being charged 3 different amounts by NOW on my bank statement .. i havnt used either accounts  for months  

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎16-11-2021 19:41

Hi @Anonymous User 

 

What's the three charge amounts and are they a monthly reoccurring charge or three charges over a period of time ?

 

Possibly you have created a third account and haven't cancelled the Memberships ?

 

See if the green find account button on this link page comes up with anything.

 

https://help.nowtv.com/article/find-an-account 

 

Otherwise see if NOW live chat can find out how you are being charged.

 

Use the green chat online button from this link below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

 

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