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ukbobboy
Champion

Re: Where is the live chat?

SeeMoreDigital Legend 5
Legend 5

Re: Where is the live chat?

Hi @DARREN-WAUGH,

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Mrspipkins1971
Advocate

Re: Where is the live chat?

Am i the only person who's getting streaming problems with the boxing on sky box office on now tv
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SeeMoreDigital Legend 5
Legend 5

Re: Where is the live chat?


@Mrspipkins1971 wrote:
Am i the only person who's getting streaming problems with the boxing on sky box office on now tv

Hi @Mrspipkins1971,

 

NOW TV are not providing this event through their NOW TV app. All 'Sky Sports Box Office' events are distributed by a company called NeuLion using their 'Sky Sports Box Office app!

 

Anyway, you are having a 'sports' service related issue, not an 'Entertainment' service related issue, you really should be posting within this existing Sky Sports Box Office Event topic...

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Reece3
Advocate

Re: Where is the live chat?

I bought a now tv box on the 27/12/2016 for 14.99 it was supposed to have a three month pass inside and it contained one month and because of the free trial my month pass didn't work!!
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SeeMoreDigital Legend 5
Legend 5

Re: Where is the live chat?

Dead easy @Reece3,

 

While you are logged onto this forum using the same log-in details as your NOW TV playback device. When you vist: My Account -> My Passes and select the orange 'down arrow' here's a typical example of what your pass information should look like.

 

Note the info in the first yellow highlighted' line. Followed by the 'Offer ends on' line: -

 

offer ends on dates.PNG

 

What do you see?

 

And please note: If you don't wish to continue with the NOW TV service you must remember to cancel it before the 'Offer ends on' date, or the service will automatically 'roll on' and your credit/debit card will be charged!

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Re: Where is the live chat?

Help. Is their any one therr
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SeeMoreDigital Legend 5
Legend 5

Re: Where is the live chat?


@helpthissiteisp wrote:
Help. Is their any one therr

Not at the time you posted on the forum (ie: 01:32 Hrs).

 

Currently, Live Chat is: "Available every day 8am–midnight for TV issues, and 8am–11pm for broadband or calls issues."

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Marie5000
Advocate

Re: Where is the live chat?

How can I speak to a staff member ..?
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Highlighted
Andy Legend 5
Legend 5

Re: Where is the live chat?

@Marie5000

 

Welcome to the forum. There's no telephone number for NOW TV unless you are a Combo (broadband) customer but you can send a message or go on live chat. To get to both these options , go to the following help page and choose the live chat option.

http://https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv