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RichardS71
Occasional Poster

Where do I find out when my broadband and phone contract ends?

Can't seem to find my contract dates in the nowtv "My Account" details. I'm in a 1 year contract but don't know exactly when the contract starts from . Is it the date I get connected or the date I registered. Also I moved  property and had the broadband moved to new place during the contract, does this restart the contract? 

 

Thanks in advanced

 

Richard

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schnapps Legend 4
Legend 4

Re: Where do I find out when my broadband and phone contract ends?

Hi @RichardS71 

 

Your twelve month contract should start on your live activation date.

 

You can find your live activation date by going to My Account > Orders & Appointments on here.

 

Another indication where you are in the 12 month or over the 12 month contract is if you go to My Account > Bills & Payments and look at previous and up & comming payments and if you can see a significant price increase with the Broadband cost then that should be a good general indicator if you are in or out of contract.

 

I don't think moving home would reset the 12 month contract, unless you have re negotiated a new fixed 12 month deal during the move.

 

You can always phone the NowTV Broadband Team for confirmation, where you will find their number under the Orders & Appointments section (click the drop down arrow below Broadband & Phone live date to see the telephone number to call).

 

 

4 Replies
schnapps Legend 4
Legend 4

Re: Where do I find out when my broadband and phone contract ends?

Hi @RichardS71 

 

Your twelve month contract should start on your live activation date.

 

You can find your live activation date by going to My Account > Orders & Appointments on here.

 

Another indication where you are in the 12 month or over the 12 month contract is if you go to My Account > Bills & Payments and look at previous and up & comming payments and if you can see a significant price increase with the Broadband cost then that should be a good general indicator if you are in or out of contract.

 

I don't think moving home would reset the 12 month contract, unless you have re negotiated a new fixed 12 month deal during the move.

 

You can always phone the NowTV Broadband Team for confirmation, where you will find their number under the Orders & Appointments section (click the drop down arrow below Broadband & Phone live date to see the telephone number to call).

 

 

RichardS71
Occasional Poster

Re: Where do I find out when my broadband and phone contract ends?

Thanks for the response. That clears things up.

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Onelastrequest
Contributor 2

Re: Where do I find out when my broadband and phone contract ends?

This is similar to something I tried to find out yesterday but couldn’t find an answer. However if you click on ‘my account’ and then ‘orders and appointments’, there is a timeline of when you ordered your broadband and when it went live. That will give you the date your contract finishes. 

 

In terms of moving home, you took your current contract with you. so unless they offered you an extension and you agreed to it, then it won’t have changed from your original sign up. 

Chrisgodd21
First Poster

Re: Where do I find out when my broadband and phone contract ends?

This don't work 'No more, NO MORE' All I get is a SUGGESTION?? That I check my original e-mail to find this info!!

I can't remember my BREAKFAST!! LET ALONE WHICH ISP I WAS USING?? Oh that's right!! What date again?? 😂.

 

TYPICAL none sensible bog standard reply!! About as MUCH USE as a CHOCOLATE FIREGUARD!!

 

The one thing I DO KNOW is WHAT I signed up for!! And I Ain't getting it NO MORE, NO MORE!!

 

And can't even view my payment details.... THERE ARE NONE!!! So who have I been paying £60+yo every month?? 

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