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RichardS71
Occasional Poster

Where do I find out when my broadband and phone contract ends?

Can't seem to find my contract dates in the nowtv "My Account" details. I'm in a 1 year contract but don't know exactly when the contract starts from . Is it the date I get connected or the date I registered. Also I moved  property and had the broadband moved to new place during the contract, does this restart the contract? 

 

Thanks in advanced

 

Richard

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schnapps Legend 5
Legend 5

Re: Where do I find out when my broadband and phone contract ends?

Hi @RichardS71 

 

Your twelve month contract should start on your live activation date.

 

You can find your live activation date by going to My Account > Orders & Appointments on here.

 

Another indication where you are in the 12 month or over the 12 month contract is if you go to My Account > Bills & Payments and look at previous and up & comming payments and if you can see a significant price increase with the Broadband cost then that should be a good general indicator if you are in or out of contract.

 

I don't think moving home would reset the 12 month contract, unless you have re negotiated a new fixed 12 month deal during the move.

 

You can always phone the NowTV Broadband Team for confirmation, where you will find their number under the Orders & Appointments section (click the drop down arrow below Broadband & Phone live date to see the telephone number to call).

 

 

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schnapps Legend 5
Legend 5

Re: Where do I find out when my broadband and phone contract ends?

Hi @RichardS71 

 

Your twelve month contract should start on your live activation date.

 

You can find your live activation date by going to My Account > Orders & Appointments on here.

 

Another indication where you are in the 12 month or over the 12 month contract is if you go to My Account > Bills & Payments and look at previous and up & comming payments and if you can see a significant price increase with the Broadband cost then that should be a good general indicator if you are in or out of contract.

 

I don't think moving home would reset the 12 month contract, unless you have re negotiated a new fixed 12 month deal during the move.

 

You can always phone the NowTV Broadband Team for confirmation, where you will find their number under the Orders & Appointments section (click the drop down arrow below Broadband & Phone live date to see the telephone number to call).

 

 

RichardS71
Occasional Poster

Re: Where do I find out when my broadband and phone contract ends?

Thanks for the response. That clears things up.

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Onelastrequest
Contributor 2

Re: Where do I find out when my broadband and phone contract ends?

This is similar to something I tried to find out yesterday but couldn’t find an answer. However if you click on ‘my account’ and then ‘orders and appointments’, there is a timeline of when you ordered your broadband and when it went live. That will give you the date your contract finishes. 

 

In terms of moving home, you took your current contract with you. so unless they offered you an extension and you agreed to it, then it won’t have changed from your original sign up. 

Chrisgodd21
Occasional Poster

Re: Where do I find out when my broadband and phone contract ends?

This don't work 'No more, NO MORE' All I get is a SUGGESTION?? That I check my original e-mail to find this info!!

I can't remember my BREAKFAST!! LET ALONE WHICH ISP I WAS USING?? Oh that's right!! What date again?? 😂.

 

TYPICAL none sensible bog standard reply!! About as MUCH USE as a CHOCOLATE FIREGUARD!!

 

The one thing I DO KNOW is WHAT I signed up for!! And I Ain't getting it NO MORE, NO MORE!!

 

And can't even view my payment details.... THERE ARE NONE!!! So who have I been paying £60+yo every month?? 

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Shellza
First Poster

Re: Where do I find out when my broadband and phone contract ends?

Hi it's Michelle Goodwin can some one please tell me when my contract ends

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RoyB Mentor 1
Mentor 1

Re: Where do I find out when my broadband and phone contract ends?

@Chrisgodd21 

 

Probably just a two-month-old write-only vent here.

 

But this is exactly symptomatic of having opened the broadband on one account, where you are being charged, and now using another, on which your details are not recorded.

 

A word with Live Chat might reveal the account you are actually being charged on.


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RoyB Mentor 1
Mentor 1

Re: Where do I find out when my broadband and phone contract ends?

Hi @Shellza 

 

There is a posting at the top of this thread that is outlined in green because it tells you how to determine this information.

 

Work through the advice it gives step by step, and you should be able to find out.

 

But if you get stuck on the way, do come back with a description of the difficulty that you have encountered, and we can try to break the logjam for you.


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Chrisgodd21
Occasional Poster

Re: Where do I find out when my broadband and phone contract ends?

@RoyB @Roy! It was a serious question friend 😊

 

But STILL awaiting a reply from Cust. Svcs!!! 😡

 

But is that unusual?? 😂.

 

Many thanks 

 

Chris Goddard 😊

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RoyB Mentor 1
Mentor 1

Re: Where do I find out when my broadband and phone contract ends?

@Chrisgodd21 

 

🤣

 

Behind every vent, there is usually a serious question trying to get out 😝

 

But did you think that posting here would get NowTV on the case?

 

It has been known to, but the Community is pretty much a parapet that they can duck below, in the hope that a customer will pop up and answer.

 

Which we can’t, of course, for billing enquiries 😥

 

But what we can do is encourage you onto Live Chat, a feature that NowTV try to hide at the end of a long chain of Help articles which they hope (often in vain) will solve your problem and save them from being called, and you from having to call.

 

But if you still want to get your situation resolved, here’s how to reach them :-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

 


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