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Anonymous User
Not applicable
‎25-03-2017 24:52

We're having trouble with vouchers right now

Hey

 

Everytime I try to redeem my 'half price Sky Sports' voucher you guys emailed me, I get that message ^

 

Whether I follow the email link or enter the voucher manually using the code, the same message. Are you guys baiting us to click through and then pay full price or something? I weanted to watch the grand prix, and the Masters.

 

Sort it out please. I want to pay you £16.99. Take my damn money already.

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23 Replies
Anonymous User
Not applicable
‎25-03-2017 18:45

Happening to me too
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Tony-D
NOW Team Member
NOW Team Member
‎26-03-2017 10:42

@Anonymous User wrote:

Hey

 

Everytime I try to redeem my 'half price Sky Sports' voucher you guys emailed me, I get that message ^

 

Whether I follow the email link or enter the voucher manually using the code, the same message. Are you guys baiting us to click through and then pay full price or something? I weanted to watch the grand prix, and the Masters.

 

Sort it out please. I want to pay you £16.99. Take my damn money already.

Hi Guys, are you still having this problem?  @Anonymous User @Anonymous User

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Anonymous User
Not applicable
‎26-03-2017 14:16

In response to Tony-D
Yes just tried again still doesn't work
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Anonymous User
Not applicable
‎28-03-2017 10:57

In response to Tony-D

Yes, for several days now. Useless.

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Anonymous User
Not applicable
‎28-03-2017 21:17

In response to Tony-D
Still not working. Sort it out now.
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Anonymous User
Not applicable
‎02-05-2017 14:42

I think they have a general problem- I can't get the 'My Passes' page to accept a voucher either. The page just shows me some dots spinning as it tries to process it!

 

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SeeMoreDigital
Legend 5
Legend 5
‎02-05-2017 16:13

In response to Anonymous User

Hi @Anonymous User,

 

What's the make/type of device you're using to access your NOW TV account and submit your voucher pass code?

 

 

Cheers

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Anonymous User
Not applicable
‎11-08-2017 15:05

Doesn't matter what browser or device I use, will not work! Like they don't want you to get a discount 🤔........
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Anonymous User
Not applicable
‎11-08-2017 15:04

In response to Anonymous User
Tried applying a voucher to get half price sky sports. Even chatted with a Now TV employee. Best I could get is it will be fixed shortly. 48 hours later and still not sorted. Doesn't matter what device or browser I use!
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schnapps
Legend 5
Legend 5
‎11-08-2017 15:10

In response to Anonymous User

@Anonymous User

 

Are you just getting a loading page with the spinning coloured circles when applying your voucher code ?

 

If so, maybe try disabling your ad blocker on your device before going to the NowTV website > My Account > My Passes with your internet browser.

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Anonymous User
Not applicable
‎11-08-2017 16:58

In response to Anonymous User
No, getting a message saying that Now Tv are having issue with vouchers at the moment. Was told by Now Tv to wait a "moment" and try again on Firefox. I tried IE, Firefox, Chrome, Safari, Edge and prayer and still no luck.
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schnapps
Legend 5
Legend 5
‎11-08-2017 17:03

In response to Anonymous User

@Anonymous User

 

My post was a bit of a long shot, saying that somebody from the Now TV Forum Team should hopefully pick up your post on here. 

 

Good luck.

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Anonymous User
Not applicable
‎11-08-2017 17:19

In response to Anonymous User
@Anonymous User wrote:
No, getting a message saying that Now Tv are having issue with vouchers at the moment. Was told by Now Tv to wait a "moment" and try again on Firefox. I tried IE, Firefox, Chrome, Safari, Edge and prayer and still no luck.

Hi @Anonymous User

 

We are sorry to hear about the trouble you have had getting your voucher code added to your account. 

 

We have sent you an email to get this sorted for you, if you can get back to us when you get a chance 🙂 

 

Thanks Kymberly (From The Now TV Team) 

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Anonymous User
Not applicable
‎07-02-2018 12:23

i'm getting this when trying to redeem 3 months for 1 for sky movies pass

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Anonymous User
Not applicable
‎04-03-2018 18:37

I am also having this same issue, with two offers they have sent me. The 3 month Movie pass for 1 month and the £1 a month for movies. I just want the movies tonight for the oscars, so I dont care which voucher, I just want ONE to work!!! 

NOWTV please help!

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Andy
Legend 5
Legend 5
‎04-03-2018 18:45

In response to Anonymous User

@Anonymous User Welcome to the forum. To get it sorted quickly probably best if you pop onto live chat, explain what's happened and see if they can help. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

Anonymous User
Not applicable
‎06-03-2018 23:26

I'm having same issues with movie pass. Been on live chat twice to sort it out and still not resolved. Someone from the Broadband team was supposed to email me, but never did. Very frustrating.
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Anonymous User
Not applicable
‎25-03-2018 18:39

Same issue for me. 

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Anonymous User
Not applicable
‎01-04-2018 12:33

In response to Anonymous User

I've been having the same trouble with two emails offering me a 3 months for £7.99 entertainment pass. The help pages don't help, and live chat refuses to open. I am still within the 30 days of receiving the email, but the voucher page says that my code is not recognised.

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Anonymous User
Not applicable
‎15-04-2018 20:30

In response to Anonymous User

STILL an issue even now. Have it on every code or voucher or even NOW TV pass I try and use. Tried talking to two chat advisors and basically said they can't do anything and then ignored me. Tried talking to an advisor on Facebook and they were usuelss too. This is a let down and properly frustrating.

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