We're having trouble displaying your membership details Please wait a moment and try again

[Anonymous User]

For the past 2 days I have received  this message when trying to cancel 2 passes that are about to auto renew. 

"We're having trouble displaying your membership details. Please wait a moment and try again."

Anyone else have this problem?

I have tried different devices, browsers etc with no luck.

Any suggestions?

[gavs82008 · Accepted solution]

@Anonymous User 
Best course of action would be to report the fault with NOW staff. 

Pop onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Another option is to send an email to customer support. Address is the picture below.

 

[schnapps]

Hi @Anonymous User 

Sometimes using a VPN can cause issues when accessing your account.

Also if you have a smartphone with mobile data, then try that has well when accessing your NOW online account.

[Anonymous User]

I'm not using a VPN and can watch nowtv fine.

I will try the online chat tomorrow, call me cynical but I bet everything will work after they've taken my money for the auto renew.