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Smellster
Advocate

We're having trouble displaying your membership details Please wait a moment and try again

For the past 2 days I have received  this message when trying to cancel 2 passes that are about to auto renew. 

"We're having trouble displaying your membership details. Please wait a moment and try again."

Anyone else have this problem?

 
I have tried different devices, browsers etc with no luck.
 
Any suggestions?
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1 Solution

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gavs82008
Legend 5
Legend 5

Re: We're having trouble displaying your membership details Please wait a moment and try again

@Smellster 
Best course of action would be to report the fault with NOW staff. 

Pop onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Another option is to send an email to customer support. Address is the picture below.

DDE600C1-48AC-49A8-922D-E1A4E1BFB519.jpeg

View solution in original post

3 Replies
gavs82008
Legend 5
Legend 5

Re: We're having trouble displaying your membership details Please wait a moment and try again

@Smellster 
Best course of action would be to report the fault with NOW staff. 

Pop onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Another option is to send an email to customer support. Address is the picture below.

DDE600C1-48AC-49A8-922D-E1A4E1BFB519.jpeg

View solution in original post

schnapps
Legend 5
Legend 5

Re: We're having trouble displaying your membership details Please wait a moment and try again

Hi @Smellster 

 

Sometimes using a VPN can cause issues when accessing your account.

 

Also if you have a smartphone with mobile data, then try that has well when accessing your NOW online account.

Smellster
Advocate

Re: We're having trouble displaying your membership details Please wait a moment and try again

I'm not using a VPN and can watch nowtv fine.

 

I will try the online chat tomorrow, call me cynical but I bet everything will work after they've taken my money for the auto renew.