@Anonymous User
Is your ISP Vodaphone? There was a period recently when NowTV thought a lot of its customers with this ISP had moved to India 🙂
They were refused service accordingly, but if something similar had happened that ‘placed’ customers somewhere in the EU, nothing would be said or done, until the ‘UK use’ 30-day time requirement kicked in.
This is what your email is about; NowTV think you are currently in the EU, though I am speculating as to the exact mechanism.
You need to get on to Live Chat, and have them sort this out:-
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
