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DELIVERYMAN1
Occasional Poster

Want to cancel, can`t access my account or contact anyone real

I`ve been trying to cancel a subscription after a free trial but the sytem has`nt allowed me to and now I`m getting charged for somethig I don`t want and haven`t even used

Can`t get any kind of contact number, email address or anything, the only suggestions when you follow the online help is to "Chat Online" bu when any attempts are made, the chat portal doesn`t open........ what will I do once my bank account is empty???

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5 Replies
4268 Champion 4
Champion 4

Re: Want to cancel, can`t access my account or contact anyone real

@DELIVERYMAN1 what is happening when you try to cancel? Is the cancel button not showing?


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DELIVERYMAN1
Occasional Poster

Re: Want to cancel, can`t access my account or contact anyone real

it asks me to check and amend my payment method an retry...... I`ve less than zero intentions of amending my payment method so that more money can be taken for something I have been trying to cancel....... do you have a contact number I could have so I can actually speak to someone??

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DELIVERYMAN1
Occasional Poster

Re: Want to cancel, can`t access my account or contact anyone real

The Online Chat method of contact does not work, the portal does`nt open when you select subject of your query, I`ve attached a screenshot to show what happens when I`ve pressed  "chat online"

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Muhammad-11
First Poster

Re: Want to cancel, can`t access my account or contact anyone real


@DELIVERYMAN1 wrote:

I`ve been trying to cancel a subscription after a free trial but the sytem has`nt allowed me to and now I`m getting charged for somethig I don`t want and haven`t even used

Can`t get any kind of contact number, email address or anything, the only suggestions when you follow the online help is to "Chat Online" bu when any attempts are made, the chat portal doesn`t open........ what will I do once my bank account is empty???


 

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4268 Champion 4
Champion 4

Re: Want to cancel, can`t access my account or contact anyone real

@DELIVERYMAN1 check for a duplicate account https://account.nowtv.com/payments/query/ it may explain the charge. In the meantime I will tag @Graham-S and @Karl-F @from the Now team. One of them should be able to help you.


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

Chat are open 8am to Midnight:

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