Trying to see a break down of bills for Broadband / Fibre / Calls. Called Now TV and eventually had info on how to link my accounts. The problem is I no longer own the email I used to sign up with, so they have changed the email to a new one. This is fine, but when trying the link to link accounts it needs the last 4 digits of the payment card and the account number used for the account. I managed to confirm the account number and 1 of the payment cards, but apparently there is another payment card that was used to sign-up, which I no longer have.
Tried to link with postcode,last 4 digits of the one that had been confirmed and the account number but just get "Sorry something went wrong - Please use details when signed up over the phone"
All I want to do is see a break down of my bills. I'm not going to steal the crown jewels and have confirmed 99% of my security details over the phone to NowTV Support.
If I can't get this resolved I might have to cancel and sign up to TalkTalk instead.
Andy.
