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Newbie

Update payment card for broadband not working?

Hello! I want to update the card for broadband payment but it doesn't work properly - unlike updating payment for TV passes (which goes to a page asking for card details), the broadband one just shows 'Not found'. 

 

Anyone knows how to fix? Thanks!

 

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Advocate

Re: Update payment card for broadband not working?

Hi,

I am having same problem. Did you manage to resolve this issue? I tried the call centre but there is a very long waiting time.

 

Thanks,

Danny

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Newbie

Re: Update payment card for broadband not working?

Same problem here - must be a bug in their software

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Advocate

Re: Update payment card for broadband not working?

I actually spoke to someone on the phone and I gave them all my correct details and they said they weren’t correct so i’m back to square one and can’t update my details nor pay my bill. 

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