I've been trying to update my payment details for some times now and I constantly receive the same message which is: "
You've got a strange but not unusual problem, need to ask you a few (non personal) questions to see if either I or another forum member can help you out.
OK, here we go:
I see by your forum status you're a long-time customer of Now TV, so have you either changed your bank, your credit card or other form of paying Now TV?
If no to any of the questions above, is your form of payment still within it's expiry date?
Silly question time (but forgive me for this), do you know if Now TV has been successful in trying to take and return that obligatory 10p from your account?
Another silly question, do you currently have any dispute with Now TV?
I, along with other forum members, await your reply.
The thing that jumped out at me from your reply is this "I'm not sure about the 10p, but when I spoke to my bank, they've confirmed that no payment from NowTV had been declined".
If the 10p thing didn't work then there is a problem, somewhere, gumming up the works. However, I am no expert on these things and can only convey what I am currently thinking, while I drink my beer and listening to some tunes.
OK, may I suggest you remove your Bank Card from your Now TV payment authority and use a credit card instead, preferably one of those you can top-up monthly with enough money to cover your subscription. That way both your bank account and payment schedule are protected.
Hope this helps.