09-07-2020 21:24
Preloaded content passes that i have had added to my account, 4 sports day passes and a 3 x 1 month passes from a now tv smart tv box have all gone missing.
Is this a mistake or is there a deadline for their use?
09-07-2020 21:57
@Gwatch generally shop bought vouchers expire 12 months after purchase with the exception of those purchased from Game which expire after 6 months.
I believe preloaded vouchers (those that come free with a brand new stick) have a longer expiry date.
You could try chat, although it's still limited some people are getting through. Or email
customerservices @ nowtv.com (ensuring no spaces)
08-09-2020 19:09
I am having the same issue