Unknown charging for £1

[AlexWang]

Hi, I just registered the now broadband. It charged £5 for delivery fee first, then charged £1 for unknown by Now London GB.

Does anyone know what's that? Thanks!

[redchiz1]

That is probably just a check charge on your payment card and should be returned almost immediately, if taken at all. 

[gavs82008]

@AlexWang 

Just to follow-up from @redchiz1 the £1 is a holding deposit to make sure your account has money in it. Rest assured the £1 will never get taken out. 

[LH]

I have had 2 x £1 charges taken out of my account without authority 

[LH]

I’ve had 2 x £1 taken from my bank account. 

[redchiz1]

Have you recently signed up for any NOW services? These look like card verification payments, which aren't actually taken, although why you would have two appear I'm not sure. 

[gavs82008]

@LH 

As stated before up thread it’s a £1 pending transaction to make sure you have money I. The account.

Have you updated the card details recently?

This £1 will not come off.

[LH]

Hi no I haven’t updated any details and the 2 x £1 have come out of my account

[gavs82008 · Accepted solution]

@AlexWang 

Only the £5 will come off, the £1 as stated earlier is not a payment. It is to make sure money is in the account.

[redchiz1]

@gavs82008 

Heads up buddy, you just replied to the OP, not the latest point. 😉