Unknown charges

[Anonymous User]

Hi I am having £5.99 taken from my account since January 2020 every month, all of my devices do not have any add on passes, my actual account doesn’t have my recent payment details, so someone somewhere is using my bank details for this and I can’t figure out where it is from to cancel it

[gavs82008]

@Anonymous User 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

You can also try filling this form out, but its not a guarantee. 

https://account.nowtv.com/payments/query/incorrect-charge

[Anonymous User]

Hi
Thank you all for your reply, I have checked recent payments and it has nothing since last year on my old card,
These payments are being taken from my new card which I have had since January, it isn’t coming up as a standing order or direct debit with my bank either so I can’t stop it on online banking, I am so confused

[Anonymous User]

I have tried using the account finder also with my card details and it says no account found

[gavs82008]

@Anonymous User 

You can also try filling this form out

https://account.nowtv.com/payments/query/incorrect-charge