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Unknown charges when ordering the broadband service


I just ordered the broadband only service and right now just got my hub delivered and ready to be set up. The thing is I got charged with £20 and £9.99 the day I ordered it and today (activation day), I got charged with another £21 (which is the right one for the monthly payment). I am not sure why I got charged with £30. There was no email about this charge and it is not in the previous payment!!. Please somebody help me.


1 Reply
Legend 5
Legend 5


Call the broadband team in the morning after 8am.

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help