13-03-2018 18:24
13-03-2018 19:10 - edited 13-03-2018 19:11
Hi @Anonymous User
If the charge was £17.98 then I would have said it's a combined cinema & entertainment pass.
When you go to My Account > My Payment on here, is there any description of the £16.98 charge ?
Should there be no indication of a payment taken each month of £16.98, then have you ever created more than one account in the past to take advantage of any free trials or promo offers ?
11-12-2018 15:35
Hello,
Thanks for your reply... I realised that I have forgotten about this for a while but it's now cropped back up and I would like to get this resolved.
After checking my account it has payments for the Movies pass and the Entertainment pass! But on my statement from my bank each month there is a 1 payment off £9.99, 1 payment for £7.99 which correlates to my active passes but there is also one for £16.98 for which there is no reason or explanation?
I have never made another account to capatilize on free trials etc...
This has been going on for some time now and I would very much like for my money to be returned to me as it totals up to a fair amount of money.
I hope to hear from you soon and I will be making a point to check back frequently for a reply!
Thanks
09-12-2019 11:24
I have been paying £20:98 twice for at least 12months n just wish I could get this sorted. I am disabled and can't use keypads very well. Is there a way to fone Now TV? I would think I should be entitled to a refund?
09-12-2019 12:41
@Anonymous User
Sorry to say there is no contact number for TV passes with Now TV, only broadband.
You could try filling this form out. Saves you going onto Live chat.
https://account.nowtv.com/payments/query/incorrect-charge