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Anonymous User
Not applicable

‎12-02-2022 14:13

Unexpected charges

A few months ago I cancelled my NOW TV memberships however I have recently found that £9.99 is still being taken out of my account. Why? I had trouble with my bank details late last year and had my card replaced twice. The payments should not be correct as I have no NOW memberships as I was no longer needing the NOW service. I have looked at all FAQs about payments and billing but had no look.

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎12-02-2022 14:22

@Anonymous User 

Did you ever get email confirmations stating your memberships were cancelled?

 

When you go to the membership section of your account do you have anything active?

https://www.nowtv.com/gb/account/membership

Worthwhile checking to see if you have a duplicate account with the same payment details.
https://help.nowtv.com/article/find-an-account

 

Head onto live chat to see what staff can do for you. Use the method in my signature.

FYI that I do not work for NOW, just a NOW customer trying to help